Last updated: 25 August 2026
This Privacy Policy explains how The Good Barbers AG collects and processes personal data when you visit thegoodbarbers.ch, use the online shop, create an account, contact us, submit a review or interact with our services.
We process personal data primarily under the Swiss Federal Act on Data Protection. Where the European General Data Protection Regulation applies, we also comply with its requirements.
Depending on how you use the website, we may process:
We do not receive or store complete payment card numbers. Stripe processes card details on its secure payment environment.
We use personal data to:
Under Swiss law, processing is carried out in accordance with the principles of lawfulness, proportionality, transparency and purpose limitation. Where the GDPR applies, the relevant basis is performance of a contract, compliance with a legal obligation, our legitimate interests or your consent, depending on the processing concerned.
When you place an order, we process the information needed to create the order, collect payment, check stock, send confirmation and delivery messages, provide customer service and keep the accounting record.
Stripe processes online payments. Supabase provides database and account infrastructure. Vercel hosts and delivers the website. Google Workspace is used for operational email, and Swiss Post or another carrier receives the data required to deliver your order. These providers receive only the data needed for their task.
After purchase, the confirmation page may offer voluntary participation in Google Customer Reviews. The opt in module receives the order number, email address, delivery country, estimated delivery date and valid product GTINs where available. Google sends a survey only if you choose to participate.
Appointment links take you to Fresha, which operates the booking platform and applies its own privacy information. Fresha processes the details you enter there. We can access the appointment and customer information required to provide the booked service, communicate about it and apply the cancellation policy.
Gift cards purchased through Fresha are also handled through that platform. Questions about data processed only by Fresha should be directed to Fresha; questions about our use of appointment data can be sent to us.
If you create an account, Supabase Authentication manages your login and session. Saved carts, wishlists and order history may be linked to your account. You may ask us to close the account, subject to data we must retain for orders or legal obligations.
Contact form submissions are stored in our database and forwarded to our business email so that we can answer. Product reviews are stored and displayed only after moderation. Review request emails may be sent after an order is marked as delivered.
If you subscribe to the newsletter, we store your email address, language and subscription status. You can unsubscribe at any time using the link in a marketing email or by contacting us. Unsubscribing does not stop necessary messages about an order, account or appointment.
Essential cookies and browser storage keep the cart, login session, language, accessibility settings and cookie choice working. They are required to provide the functions you request and to protect the website.
Analytics is optional. First party usage measurement, Google Tag Manager, Ahrefs Analytics and any analytics or advertising tags configured through Google load only after you accept analytics cookies. Depending on the configured tags, these tools may process session, device, page and interaction data.
Your choice is stored for up to 12 months in the tgb_cookie_prefs_v1 cookie and local storage entry. You can withdraw or change your choice at any time through Cookie settings in the footer. Refusing analytics does not prevent you from using the shop.
We use providers only where needed to operate the business. The main categories are:
Links to Google Maps, social networks, Trustpilot and other external sites do not transfer data from our website merely because they are displayed. When you open a link or external media, the destination provider processes data under its own policy.
We do not sell personal data.
Some providers process data in Switzerland, the European Economic Area, the United Kingdom, the United States or other countries. Where a destination does not provide an adequate level of protection under Swiss law, we rely on recognised safeguards such as approved standard contractual clauses, an applicable certification framework or a statutory exception.
We retain personal data only for as long as needed for the stated purpose, to protect legitimate claims or to meet legal duties. Order, invoice and accounting records are generally retained for ten years after the end of the relevant financial year. Payment card details remain with Stripe.
Account data is kept while the account is active and then deleted or restricted unless it forms part of an order record. Contact messages and support records are kept for as long as reasonably needed to resolve the matter. Newsletter data is kept until you unsubscribe. Consent and security records are kept for the period needed to demonstrate and protect the relevant processing.
Subject to the applicable law, you may ask us to:
Send a request to info@thegoodbarbers.ch. We may need to verify your identity. You may also contact the Swiss Federal Data Protection and Information Commissioner or another competent supervisory authority.
We use proportionate technical and organisational measures to protect personal data, including access controls, encrypted connections, role based administration and restricted service credentials. No internet service can guarantee absolute security.
We do not make solely automated decisions that produce legal or similarly significant effects for customers. Product sorting and recommendations may use catalogue or interaction data but do not have such effects.
We update this policy when our services, providers or legal requirements change. The current version and update date are published on this page. Material changes will be communicated in an appropriate way.
The Good Barbers AG is responsible for the processing described in this policy. Contact us with privacy questions or requests at: