Last updated: 25 August 2026
These Terms and Conditions apply to the website and online shop operated by The Good Barbers AG, Alfred-Escher-Strasse 66, 8002 Zürich, Switzerland, and to purchases made through this website. They also contain important information about appointments, gift cards and customer accounts.
The version displayed when an order is placed applies to that order. Separate terms shown by Fresha, Stripe or another external provider also apply when you use that provider's service.
We describe products as accurately as reasonably possible. Packaging, colours and minor product details may differ from photographs when a manufacturer changes its presentation without changing the product itself.
Products remain subject to availability. If an ordered product is unavailable, we will inform you and refund any amount already paid for that product. We may correct obvious pricing, stock or description errors before accepting an order.
Before paying, you can review and correct the products, quantities, delivery method, contact details and total price in your cart and checkout.
By selecting the payment button, you submit a binding order. A purchase contract is concluded when we accept the order electronically or confirm successful payment. The electronic confirmation contains the main order details. We may reject or cancel an order for a legitimate reason, including unavailable stock, suspected fraud, an obvious error or an undeliverable address. If payment has already been collected, we will refund it.
All prices are shown in Swiss francs and include statutory VAT where applicable. Delivery charges and any other optional costs are shown separately before payment.
Online payments are processed securely by Stripe. We do not receive or store your complete card number. The payment methods currently available are shown at checkout. Payment is due when the order is placed.
We deliver within Switzerland. The available delivery methods, charges and free shipping threshold are shown at checkout and on https://www.thegoodbarbers.ch/shipping-returns.
Free pickup is available at the Enge and Europaallee locations shown during checkout. Please wait for our ready for pickup confirmation before visiting. Delivery estimates are not guaranteed where delays are caused by the carrier, an incorrect address or circumstances outside our reasonable control.
Swiss law does not provide a general right to change your mind after an online purchase. We nevertheless offer a voluntary return period of 30 calendar days from delivery or pickup under the conditions stated here and in our Shipping and Returns Policy.
A return is eligible only when the product is unused, unopened, still sealed and in its original packaging, and proof of purchase is provided. Opened or used grooming and hygiene products and gift cards cannot be returned unless they are faulty.
Eligible items may be returned free of charge at Enge or Europaallee. Postal return costs are paid by the customer unless the item is faulty, damaged or incorrect. After inspection, an approved refund is made to the original payment method. Contact info@thegoodbarbers.ch before returning an item.
Please contact us promptly if a delivery is damaged, incomplete or incorrect and include the order number and useful photographs. Prompt notice helps us resolve transport claims but does not remove any mandatory legal rights.
The statutory warranty period for defects is two years. Depending on the circumstances, we may repair or replace the product, reduce the price or refund the purchase price. Normal wear, improper storage or use contrary to the manufacturer's instructions is not a defect.
Appointments are booked through Fresha, by telephone or directly at a location. The service, duration, price, barber and location shown in the booking confirmation form part of the appointment.
Please cancel or reschedule at least four hours before the appointment. We may charge 50 per cent of the service price for a later cancellation and 100 per cent for a missed appointment. If we must cancel, we will offer a new appointment and refund any amount paid for the cancelled service.
Creating an account is optional. You must provide accurate information, protect your login details and notify us if you suspect unauthorised access. We may restrict an account where this is reasonably necessary to protect customers, the website or payment security.
You may ask us to close your account. Data that must be retained for orders, accounting, fraud prevention or legal claims will be kept for the applicable period as explained in our Privacy Policy.
Gift card value, validity, redemption options and any location restrictions are shown at purchase. Gift cards must be used within the stated validity period and cannot be exchanged for cash or refunded unless required by law.
Lost or stolen gift cards can be replaced only when ownership and the unused balance can be verified.
If you submit a product review or other content, it must reflect your genuine experience and must not be unlawful, abusive, misleading or infringe another person's rights. We may reject or remove content that breaches these requirements, contains personal data unrelated to the review or appears fraudulent.
You retain ownership of your content and grant us a nonexclusive, royalty free licence to display, format and reproduce it on our website and in communications about the reviewed product. You may ask us to remove a review, subject to legal retention duties.
Website text, photographs, graphics, branding and other original content are protected by intellectual property law. You may use the website for personal and lawful purposes. Reproduction, commercial reuse, automated extraction or modification requires our prior permission unless the law permits it.
The website contains links to services operated by third parties, including Fresha, Stripe, Google, Trustpilot and social networks. Those providers control their own services and terms. We are not responsible for third party content or interruptions outside our control.
We aim to keep the website accurate and available but cannot promise uninterrupted access. We may maintain, update or withdraw functions where reasonably necessary.
We are liable in accordance with Swiss law. To the extent permitted by law, liability for slight negligence and for indirect or consequential loss is excluded. This exclusion does not apply to personal injury, intentional misconduct, gross negligence, mandatory product liability or any other liability that cannot legally be excluded.
We process personal data as described in our Privacy Policy at https://www.thegoodbarbers.ch/privacy. Marketing messages are sent only where permitted. You may unsubscribe from marketing at any time without affecting transactional messages about an order or appointment.
Swiss substantive law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods. Mandatory consumer protection rules remain unaffected. Where a choice of jurisdiction is legally permitted, the courts at the registered office of The Good Barbers AG have jurisdiction.
If one provision is invalid, the remaining provisions continue to apply. We may update these Terms for future transactions when legal, technical or business requirements change. The current version and update date are published on this page.
Questions about these Terms can be sent to info@thegoodbarbers.ch.